Customer Services
Return / Exchange value will be as under
A) 100% of gold/platinum value at current market rate(first 30 days) B) 100% of diamond/gemstone value at current market rate(first 30 days) C) 90% of solitaire value at current market value(first 30 days) D) 100% of gold/platinum value at current market rate(life time buyback) E) 90% of diamond/gemstone value at current market rate(life time buyback) F) 80% of solitaire value at current market value(life time buyback) G) 100% of gold/platinum value at current market rate(life time exchange) H) 95% of diamond/gemstone value at current market rate(life time exchange) I) 90% of solitaire value at current market value(life time exchange)Shipping charge of Rs.500 will be borne by the customer for all jewellery under this policy.
The prevailing market value will be determined by Dharam Jewels.
In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be held as credit for future purchases.
This feature is not available for International orders (Orders that will be shipped abroad from India).
Policy doesn't cover making charges and taxes.